Joom99 Platform Terms and Conditions

1 Acceptance of Terms

These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("User") and joom99 ("Platform", "we", "us"). These Terms govern your access to and use of the joom99.app website and all services, features, content, and functionality available therein.

By registering an account, logging in, making a deposit, or using any game or service provided by joom99 — whether directly or via a mobile device — you confirm that you have read, understood, and agreed to comply with all terms stated herein. This agreement also covers all supporting policies published on our platform, including the Privacy Policy and Responsible Gaming Policy.

If you are using the platform on behalf of a company or organization, you warrant that you have the authority to bind that entity to these Terms, and references to "you" in this document also include that entity.

2 Eligibility & Registration

To use the joom99 platform, you must meet the following eligibility requirements at all times:

• Must be at least 18 years of age at the time of registration and throughout the entire period of platform use.
• Is legally eligible to enter into a binding agreement in the jurisdiction of your place of residence.
• Not appearing on any list of individuals prohibited from using online gambling services by the relevant authorities.
• Not registering or accessing the platform from a region or country where online gambling is prohibited.
• Has never had an account terminated by joom99 due to fraud, breach of terms, or illegal activity.

Joom99 reserves the right to request proof of age at any time. Accounts suspected of being held by underage individuals will be suspended immediately pending verification. Registration is limited to one account per individual, residential address, IP address, and device. Violation of this condition is considered multi-account usage and may result in termination of all associated accounts.

3 User Account

Each user is fully responsible for the security of their account. This includes keeping passwords confidential, ensuring login credentials are not shared with any third party, and promptly notifying the joom99 support team if you suspect unauthorized access to your account.

• All information provided during registration must be accurate, complete, and up to date. Users are responsible for updating their personal information whenever changes occur.
• Joom99 shall not be liable for any losses arising from unauthorized access to your account resulting from your own negligence in safeguarding your login credentials.
• A Know Your Customer (KYC) process is required before your first withdrawal is processed. Documents that may be requested include your national ID, proof of address, and bank statement.
• Joom99 reserves the right to temporarily suspend an account during the KYC process without affecting the balance held in that account.

4 Deposit & Withdrawal

The joom99 platform supports a variety of Malaysian local payment methods including FPX, online banking, e-wallets, and credit/debit cards. All financial transactions are processed through secure, encrypted channels.

• Minimum and maximum deposit limits vary by selected payment method and are subject to change from time to time.
• Withdrawals may only be made to the same account or payment method used for the original deposit, unless special approval is granted by the joom99 finance team.
• Withdrawal processing times are typically between 15 minutes and 24 hours, depending on the payment method and account verification status.
• Joom99 reserves the right to request additional supporting documents before approving any withdrawal that exceeds a specified limit.
• Any attempt to reverse or cancel a deposit after funds have been used in gameplay will not be entertained.

5 Bonus & Promotions

Joom99 offers a wide range of bonuses and promotions to users, including welcome bonuses, reload bonuses, cashback, and a VIP loyalty program. All bonuses are subject to the specific terms stated on the Promotions page.

• The wagering requirement (rollover) must be fully met before any bonus funds or winnings derived from them can be withdrawn.
• Bonuses may only be used by the registered recipient and are non-transferable.
• Joom99 reserves the right to withdraw or cancel any bonus if there are indications of abuse, including arbitrage betting or strategies clearly intended to exploit promotions.
• The maximum wagering limit while an active bonus is in use is as specified in the relevant bonus terms. Exceeding this limit may result in winnings being voided.
• Joom99 reserves the right to modify, discontinue, or suspend any promotion at any time without prior notice.

6 Game Rules

All games offered on the joom99 platform — including Live Casino, Slots, Bingo, Sports Betting, and other games in the Game Lobby — are governed by the specific rules of each game. Users are responsible for understanding the game rules before playing.

• The outcome of all games is final once a round is complete. No disputes will be entertained regarding completed game results unless a verifiable technical fault can be demonstrated.
• In the event of a technical disruption during an active game, joom99 reserves the right to void the round and return the bet to the user.
• The use of automated software, bots, scripts, or any other method to gain an unfair advantage in any game is strictly prohibited.
• For Live Casino games, users must follow the dealer's instructions and the room rules in place. Disrespectful behavior or disruption of a game session may result in the user being removed from the room.

7 Prohibited Conduct

Joom99 maintains a zero-tolerance policy toward any form of fraud, abuse, or behavior that compromises the integrity of the platform. The following activities are strictly prohibited:

• Registering or using more than one account (multiple accounts) simultaneously or consecutively.
• Money laundering or using the joom99 platform for any unlawful financial activity.
• Colluding with other players to cheat in multiplayer games.
• Using another person's account information or registering on behalf of someone else.
• Posting offensive, threatening, or disruptive content in the platform's communication channels.
• Any attempt to hack, damage, or disrupt the technical infrastructure of the joom99 platform.
• Abusing bonuses in a manner inconsistent with the intent of the promotion, including placing opposing bets across two or more accounts.

8 Privacy & Personal Data

Joom99 is committed to protecting the privacy and personal data of our users in accordance with applicable data protection laws in Malaysia. Further details on how we collect, use, and protect your data are available in our Privacy Policy.

• Personal data collected is used solely for platform operations, identity verification, transaction processing, and service communications.
• Joom99 uses 256-bit SSL encryption technology to protect all data transmitted between your device and our servers.
• We will not sell or share your personal data with third parties for marketing purposes without your prior consent.
• Users have the right to request access to their personal data, apply for corrections, or request deletion of their data to the extent permitted by law.

9 Intellectual Property Rights

All content on the joom99 platform — including but not limited to logos, images, graphic designs, text, software code, user interfaces, and game content — is the exclusive property of joom99 or its licensors and is protected by applicable intellectual property laws.

• Users are not permitted to copy, redistribute, modify, republish, or commercially exploit any platform content without written consent from joom99.
• Access to the platform does not grant users any ownership rights or license over the platform's content.
• Any suggestions, feedback, or ideas submitted by users to joom99 are considered a royalty-free grant of rights to joom99 to use them.

10 Limitation of Liability

To the extent permitted by law, joom99 shall not be liable for any indirect losses, consequential damages, loss of profits, loss of opportunity, or any other damages arising from the use of or inability to use our platform.

• Joom99 does not guarantee that the platform will operate without interruption, free of errors, or free of viruses at all times.
• Users access the joom99 platform at their own risk. The decision to play and the amounts wagered are entirely the user's own responsibility.
• Joom99 is not liable for losses caused by circumstances beyond our control, including internet service disruptions, hardware failures, or unforeseen events.

11 Account Termination

Users may request account closure at any time by contacting the joom99 support team. Prior to closure, all wagering requirements associated with active bonuses must be fulfilled, or those bonuses will be forfeited. Eligible balances will be returned to the user via their registered payment method.

Joom99 also reserves the right to suspend or terminate a user's account without prior notice under the following circumstances:

• Violation of any terms stated in this document.
• Suspected fraudulent activity or money laundering.
• Failure to comply with KYC verification requests within the stipulated timeframe.
• Instructions from regulatory authorities or law enforcement bodies.

12 Terms Amendment

Joom99 reserves the right to amend, add, or remove any part of these Terms at any time at our sole discretion. Any significant amendments will be communicated to users via a notice on the platform or to the registered email address at least 7 days before the changes take effect, except in circumstances requiring immediate action.

Continued use of the platform after any amendments take effect constitutes acceptance of the revised terms. Users who do not agree with the changes are advised to stop using the platform and close their account.

13 Contact Us

If you have any questions, concerns, or complaints regarding these Terms and Conditions or any aspect of joom99's services, our team is available to assist you at any time.

• Support Email: [email protected]
• Service Hours: 24 hours a day, 7 days a week including public holidays
• Typical Response Time: Within 1 to 3 hours for general enquiries

For formal complaints, we recommend providing full details including your account number, date of incident, and a clear description so we can resolve your issue promptly and effectively. All complaints will be handled in strict confidence and with professionalism.